Support and Contact

If you need assistance with the Hedonism Wines tokenised asset (RWA) platform, our   
dedicated support team is here to help. We aim to provide prompt and knowledgeable   
service for all enquiries relating to tokenised bottles and your RWAs represented by   
NFTs, redemption, delivery, and account.  

Each tokenised bottle/RWA available on the platform is represented by a blockchain
based non-fungible token (NFT) that functions as the digital certificate associated with   
the corresponding physical asset.  

 

General Contact Details

Email: support@hedonism.co.uk
Legal Notices: drink@hedonism.co.uk
Telephone: +44 (0)20 7290 7870 (during business hours)
Address: 3-7 Davies Street, Mayfair, London W1K 3DJ, United Kingdom


How We Can Help

Our support team can assist with:

  • Questions about the NFT platform and how it works

  • Account access or login issues

  • Purchasing, wallet connection, and payments

  • Storage, redemption, and delivery enquiries

  • Confirming Release details and eligibility

  • Problems with a redeemed bottle in transit

  • General or administrative questions

For answers to common questions, please also refer to the Frequently Asked Questions page.


Response Times and Support Hours

We aim to respond to enquiries as quickly as possible.
Typical support availability is during United Kingdom business hours, Monday to Friday. Response times can vary during peak periods, new releases, or when additional checks are required.


What to Include When Contacting Us

To help us resolve your enquiry efficiently, please include:

  • Your account email address

  • The name of the NFT or Release involved

  • Any relevant transaction reference or wallet address

  • A clear description of your question or issue

We will never ask you for private keys or recovery phrases. Do not share these with anyone.


Delivery and Redemption Support

For enquiries specifically about redemption, delivery options, customs, or duties,   
including appointments for collection where offered, you may be directed to the   
relevant policies or a dedicated team member who can guide you through the process.